Free counseling available to solve technology challenges

Cartoon of two people looking at computer; Caption: Stumped by your computer, disappointed by your printer or furious at your smart phone’s complexity? Free help is available by phone

NPower Maryland is a non-profit organization that provides tuition-free technology training to young people and veterans from East and West Baltimore to qualify them for entry-level information technology jobs. It has created a phone-in community help desk that uses its students and staff to help identify and solve tech problems.

Operating M-F from 10 a.m. to 6 p.m., NPower’s Helpdesk has a dedicated phone line, 410 724-1101. They invite inquiries and support requests for software issues, computer troubleshooting, printer and other hardware support, Internet issues and cell and smart phone problems.

Bolton Hill resident Gayle Guilford serves on the board of NPower Maryland and another neighbor, Kendra Parlock, is a vice-president with the national NPower organization.